Code PIN VIP

The webhook can be used to require customers to enter a PIN code. If the entered code is correct, the caller is transferred. If the code is incorrect, an alert or message can be played instead. This feature is particularly useful for emergency lines with a Service Level Agreement (SLA), where customers are provided with a code to ensure they can always reach the support service.

A similar application is the dial-by-extension feature. When a customer calls the main phone number, they are given the option to enter the internal extension number of the employee. This option is especially useful for businesses without a receptionist and with only one general number. The setup for this feature is essentially the same as for the VIP PIN code.

• Create a new webhook. Enter a suitable name and fill in the URL template with the following:
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https://partner.voipgrid.nl/dummy/code/{code}/

• Check the box for Use IVR.
• Configure the remaining settings as desired.
• Create a new dial plan.
• Set up the routing as follows, ensuring that the variable code is included.
• When the caller enters 1234#, they will be connected to the Support call group. If the caller enters a different code, they will hear a notification message.