Known working headsets:

• Impact 1000 series with USB dongle (BTD 800).
• Adapt 160 series with call control buttons in the wired connection

Note! Make sure the EPOS is connected to the Webphone via the Dongle. Do not use the Bluetooth function without dongle!

• Open the Webphone.
• Click on Settings.
• Click on Enable Call control.

• A notification will appear.

• Click on your EPOS and click Connect.
• You will get a pop-up with Reload Webphone, click on this.
• Your headset is now connected and ready to use for calling.

• If you go back to settings afterwards, you will see this.

• Now try to answer and end calls with your headset.

Please note that all your laptop settings should be configured correctly. These may need to be adjusted if you set up the headset differently than before. If you're still having issues, please contact us for support.

Note! Make sure the Jabra is connected to the Webphone via the Dongle. Do not use the Bluetooth function without dongle!

• Open the Webphone.
• Click on Settings.
• Click on Enable Call control.

• A notification will appear.

• Select the Jabra dongle and click Connect.

• You will get a pop-up with Reload Webphone, click on this.
• Your headset is now connected and ready to use for calling.
• If you go back to settings afterwards, you will see that call control is activated.

• Now try to answer and end calls with your headset.

Please note that all your laptop settings should be configured correctly. These may need to be adjusted if you set up the headset differently than before. If you're still having issues, please contact us for support.

Note! Make sure the Yealink headset is connected to the Webphone via the dongle. Do not use your laptop's Bluetooth function without a dongle!

• Open the Webphone.
• Click on Settings.
• Click on Enable Call control.

• A notification will appear.
• Select the Yealink headset and click Connect.

• You will get a pop-up with Reload Webphone, click on this.
• Your headset is now connected and ready to use for calling.
• If you go back to settings afterwards, you will see that call control is activated.
• Now try to answer and end calls with your headset.

Please note that all your laptop settings should be configured correctly. These may need to be adjusted if you set up the headset differently than before. If you're still having issues, please contact us for support.

‣

Poly/Plantronics (discontinued since Plantronics HUB software = End of life)

To use Call control with a Poly/Plantronics headset, your headset must be connected via the supplied dongle and the Plantronics Hub application must be installed. Call control does not work with the Poly Lens software.

• Open the Webphone.
• Click on Settings.
• Click on Enable Call control.

• A notification will appear on screen.
• Choose the Poly/Plantronics headset and click on Connect.

• You will get a pop-up with Reload Webphone, click on this.
• Your headset is now paired and ready to use for calling.

• If you go back to settings, you will see that call control is activated.
• Now try to answer and hang up calls with your headset.

Not working?

• Check if the headset is visible in the Plantronics Hub software. If it's not, call control won't work either.

• Make sure all your laptop settings are configured correctly. These might need to be adjusted if you set up your headset differently than before. If you still can't figure it out, contact us.

Si votre casque ne figure pas (encore) parmi les casques que nous avons testés, nous vous recommandons d'essayer ce qui suit pour voir si cela fonctionne pour vous :

• Assurez-vous d'avoir installé le logiciel correspondant à votre casque sur votre ordinateur.
• Assurez-vous que votre casque dispose des dernières mises à jour
• Connectez votre casque à votre ordinateur à l'aide du dongle ou du câble fourni.
• Sélectionnez le casque connecté dans les paramètres de votre Webphone.

Passez un appel via le Webphone et voyez quelles fonctions sont disponibles pour vous. La plupart des casques offrent la possibilité de répondre ou de mettre fin à un appel via le casque.

Attention ! Une notification supplémentaire du Webphone vous demandera l'autorisation d'utiliser les fonctions de votre casque. Si vous n'accordez pas cette autorisation, le contrôle d'appel ne fonctionnera pas non plus.